Refund policy

Fourteen days

You have fourteen days from the day the parcel is delivered. The set must come back in the condition it left, in its own box.

Who pays the return

If the set arrived damaged, faulty, or is not what the product page described, we pay the return and either replace it or refund you in full. If you simply changed your mind, the return postage is yours: postage on a heavy, boxed set is not cheap, and we prefer to state that plainly.

Restocking

We charge no restocking fee and no handling fee on a return, whatever the reason for it.

How to start a return

Email support@theproperset.com with your order number. We reply within one business day and send the return address. Do not send a set back before you have that address: a parcel that arrives unannounced cannot be matched to an order.

Exchanges

If you would rather exchange a set for another one, say so in the same email. We treat it as a return followed by a new order, and if the exchange is our fault we cover the postage both ways.

Cancelling before it ships

An order can be cancelled at no cost at any point before it leaves, which in practice means within the two to three business days of preparation. Email us with the order number.

Damaged on arrival

Photograph the outer box and the set before unpacking further, and send both photographs with your order number. We replace the set and you pay nothing.

Refunds

Refunds go back to the original payment method once the set reaches us, normally within three business days of arrival and never more than ten. Original shipping is refunded when the return is our fault. Your bank or card issuer may take a few days more to show the credit on your statement; that part is out of our hands.

What we cannot take back

Sets returned after fourteen days, sets missing pieces, and sets damaged after delivery.

Digital goods and subscriptions

We sell physical game sets only. There is no digital product, no subscription and no recurring charge on this store, so nothing here needs a separate cancellation procedure.

Contact

The Proper Set
827 W Burkitt St
Sheridan, WY 82801, United States
Email: support@theproperset.com
Phone: +1 (307) 533-5665